12 Golden Rules

At Coastal Transport, we strive to keep our customers and employees safe and happy. In order to acheive this, the company has 12 'Golden Rules' to ensure that customers, quality and safety are our focus.

1. Remember our customers feed us

We want our customers to succeed and we know we are an integral part of their supply chain. If our customers aren’t happy, we’re not happy. Coastal Transport currently supports more than 170 families so there is a lot of pressure on us to do the right thing at all times

2. Provide Great Value

Value equals benefits minus price.  This means that the cheaper service is not necessarily the best

3. Arrive on time

We understand that on time delivery is vital to your business success.  We understand that your customers are demanding higher service levels, and we are proud to be part of your Total Customer Service package

4. Don’t break down

You cannot guarantee reliable service with unreliable equipment. We are committed to maintaining a modern, safe, reliable fleet

5. Humans will answer our phones

When you ring us, real people will answer the phone. In these days of rapidly declining service levels, when most big companies get you to talk to a computer or call centre first, it is good to know that there will be a human on the other end of our phone, ready to serve you

6. Keep promises

If we say we are going to pick up something, we’ll do it. Same with deliveries. Simple. If we can’t do it we’ll try our best to help you

7. Charge a fair price

Cheap often means nasty.  We’ve seen a lot of Transport companies go broke over the years and ruin their customer’s reputation in the process. We focus on providing the best value without being the dearest

8. Keep up with technology

We embrace new technologies to provide you with a greater service. Our fleet is equipped with Navman Technology to provide safe on-road driving. The CTS office staff use the latest in logistics software to administer your freight without hassles. We will continue to upgrade e-commerce facilities as your needs develop in a true spirit of partnership

9. Be available to solve problems

The owner and staff are available when needed, and are committed to quickly addressing problems

10. Don’t tell lies

When you move as much freight as we do, there is bound to be a hiccup or two because no system is perfect and no human is perfect. We assure you that our company ethic is to be up front with you if problems occur and to work with you to fix them

11. Keep up standards

Coastal is one of the first Trucksafe accredited companies in NSW and is committed to continue as a quality and OH&S leader.  NSW Road Transport Association “Master Carrier of the Year” 2002

12. Don’t keep  customers waiting

We don’t want to keep you waiting on the phone; we understand how frustrating it is to wait and how annoying it can be to be held up

  1. Don’t keep customers waiting.

    #12

    View Our 12 Golden Rules