FAQ's

What types of transport do you provide?

We offer a wide range of transport solutions for our customers. Please have a look at our Transport Services page for more information.

If you would like to discuss specific logistics solutions for your business we offer a free of charge analysis and quotation of your logistics requirements. Even if we are unable to service your requirements it is worth a discussion as we can often place you in contact with a partner that specialises in that area.

What areas do you service?

For small pallet deliveries (less than 6 pallet spaces) we pickup and deliver in the Lower Hunter, Newcastle, Central Coast and Sydney regions. We do offer a competitive service beyond these regions for greater than 6 pallet space rigid and semi-trailer deliveries when requested.

When can I expect pickup and delivery for my order?

Our standard delivery service requires your requested booking to be made prior to 3pm for pickup tomorrow and delivery next day. If you have an urgent delivery we can organise an express service on special request if required. Please speak to our operations team for assistance.

How will my goods be charged?

Different types of products require different methods of charging. Some products take up large cubic space while others are small but very heavy. There are both space and weight restrictions on each truck.  The standard method of charge is by pallet space (1.2 metres wide by 1.2 metres long) with the greater of space or weight.

How do you calculate your fuel levy?

We are very open and honest when charging our customers. Our current diesel price is based on the Australian Institute of Petroleum average diesel price for the previous month. This is calculated as (Current Diesel Price - Base Diesel Price) / Base Diesel Price x Fuel Weighting % = Fuel Levy %

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