At Coastal Transport, we strive to keep our customers and employees safe and happy. In order to acheive this, the company has 12 ‘Golden Rules’ to ensure that customers, quality and safety are our focus.
Remember our customers feed us
We want our customers to succeed and we know we are an integral part of their supply chain. If our customers aren’t happy, we’re not happy. Coastal Transport currently supports more than 45 families so there is a lot of pressure on us to do the right thing at all times.
Value equals benefits minus price. This means that the cheaper service is not necessarily the best.
We understand that on time delivery is vital to your business success. We understand that your customers are demanding higher service levels, and we are proud to be part of your Total Customer Service package.
You cannot guarantee reliable service with unreliable equipment. We are committed to maintaining a modern, safe, reliable fleet.
answer our phones
When you ring us, real people will answer the phone. In these days of rapidly declining service levels, when most big companies get you to talk to a computer or call centre first, it is good to know that there will be a human on the other end of our phone, ready to serve you.
If we say we are going to pick up something, we’ll do it. Same with deliveries. Simple. If we can’t do it we’ll try our best to help you.
Cheap often means nasty. We’ve seen a lot of Transport companies go broke over the years and ruin their customer’s reputation in the process. We focus on providing the best value without being the dearest.
We embrace new technologies to provide you with a greater service. Our fleet is equipped with Navman Technology to provide safe on-road driving. The CTS office staff use the latest in logistics software to administer your freight without hassles. We will continue to upgrade e-commerce facilities as your needs develop in a true spirit of partnership.
to solve problems
The owner and staff are available when needed and are committed to quickly addressing problems.
When you move as much freight as we do, there is bound to be a hiccup or two because no system is perfect and no human is perfect. We assure you that our company ethic is to be up front with you if problems occur and to work with you to fix them.
Coastal is one of the first Truck safe accredited companies in NSW and is committed to continue as a quality and OH&S leader. NSW Road Transport Association “Master Carrier of the Year” 2002.
We don’t want to keep you waiting on the phone; we understand how frustrating it is to wait and how annoying it can be to be held up.